Many BillQuick users help each other on the BillQuick User Forum. A recent conversation brought out a common scenario and how to handle it.
Here’s my scenario…
I have a fixed contract with a client. They agreed to pay the full amount up-front before the work was complete. The check received was recorded as a payment using the ‘Apply as Retainer’ option.
Now that the work has been completed, I want to send them an invoice (the amount already paid) showing the tasks completed. I also want BillQuick to show that this invoice has been paid and there is no balance due because of the previously applied payment.
After creating and posting an invoice, the Account tab on the Project screen still shows the full amount as owed. Any suggestions would be appreciated.
Here’s the response:
When you create an invoice, you can apply the retainer to the invoice resulting in a zero dollar invoice.
The second option is to apply a payment to an invoice and select “Use Retainer” as the payment method.
You can also reverse the invoice that was created, then follow SQ’s advice. This shows the retainer applied on the invoice and will communicate fully to the client what has happened.