BQE Software is proud to announce a new service – The BillQuick Promise Package.
Our Promise
- You will be up and running with BillQuick.
- BillQuick modules will be optimized to your company.
- BQE will stay on the job until the implementation is complete.
The Problem
The BillQuick Promise Package tackles a major problem with technology adoption. New research shows that 58% of businesses do not implement the technology – software, hardware and services – they purchased.
The rate of implementation failure is exceptionally low for BillQuick customers. However, conversations with customers point to BillQuick, Web Suite and other modules not being optimized for the firm. Procedures also are not optimized. The result is customers receive limited benefits from BillQuick. For example, time tracking may have been done on spreadsheets in the past, and then compiled before invoices were produced in Microsoft Excel or Word. Often these spreadsheets were pre-filled with projects because management wanted to keep some items confidential. Some firms cut and pasted time cards to in BillQuick. Other firms produced invoices in Word after printing BillQuick time & expense reports. Still other firms continued to manually create invoices and other information in QuickBooks.
Usually sub-optimum implementation of BillQuick occurs because of time pressures. Everyone in the firm needs to focus on billable and productive hours. Hence, BillQuick may be implemented as time permits. When we find customers in this situation, we learn they never had enough time to focus on the implementation or the people responsible had not implemented software in 3 or more years (if at all). They did not have the experience to do it right.
The Solution
As BQE Software’s co-founder, Shafat Qazi, said to attendees at the BillQuick User Conference last year, “When you succeed, we succeed.” Many of the conversations leading to the BillQuick Promise Package began at that conference.
The BillQuick Promise Package is an all-inclusive package of services that covers everything for a successful implementation of BillQuick. The Promise Package is customized to the needs of an existing customer or a new customer. You are up and running ASAP, typically within 4 to 8 weeks. We optimize BillQuick to your firm. Your staff is trained. We handhold you through the changes. And most important, we stay on the job until the implementation is complete and you are up and running.
BQE Software delivers BillQuick Promise at a flat price. Our methods have been refined over the past 14 years and our people implement systems every day. This means we ask the right questions, identify tasks to be done, assign resources and then, execute. You experience far less impact on your company. Managers and staff stay focused on clients and billable and productive hours.
In the end, you experience faster ‘time-to-value’ and payback. Productivity is boosted back to normal and higher in weeks, not months.
What does the Promise Package include?
1. Single Point of Contact
We will assign a dedicated specialist to work with you from day one. The assigned specialist manages deployment from start to finish.
2. Needs Analysis
Knowing your business, procedures and special issues is the first job in developing an efficient, effective Deployment Plan. During interviews with your team, your assigned Deployment Manager identifies key milestones such as:
- First billing with BillQuick
- Deployment stages to staff and managers
- Add-on deployment for maximum effect
3. Develop Timeline
Using the Needs Analysis information, your Deployment Manager prepares a deployment plan covering everything that needs to be done. Each implementation task focuses on meeting milestones and ultimately, optimizing BillQuick to your firm. The Deployment Manager schedules and coordinates BQE resources, your resources and (as needed) third-party resources to achieve quality results and meet key milestones.
4. Software Installation
BillQuick Consultants oversee or carry out installation and configuration of BillQuick Desktop, Web Suite, Agent, Outlook Add-In and other modules. If you don’t have an IT person, our Consultants will install web server software, configure routers, and make other adjustments to ensure the environment is right for your software.
5. Data Conversion
Included in the Promise Package, data from your legacy solution is converted to BillQuick. Our Consultants electronically convert your data whether it is in a legacy application, Excel file, CSV file, or homegrown database. What exactly is converted depends on the source of the data.
After conversion, your BillQuick database is ready to use.
6. Accounting Integration
We will integrate BillQuick with supported accounting packages. For example, a BillQuick Consultant will integrate QuickBooks with BillQuick – all clients, jobs, employees, vendors, service items, expense items, time, expenses, invoices and payments. Your QuickBooks and BillQuick files are ready to use.
If needed, our BillQuick Consultants and Certified Trainers will help you set up ‘best practice’ procedures for integrating with accounting applications.
7. Training
BillQuick Certified Trainers teach your staff and managers ‘best practice’ usage of BillQuick modules. There is less frustration across your company because learning is not ‘as time permits’ but guided and efficient. You build confidence and comfort faster.
The Promise Package includes training for:
- Billing staff
- QuickBooks staff
- Project managers
- Executives
- ‘Train-the-trainer’ for tracking time and expenses
8. Final Optimization
Your Deployment Manager ensures BillQuick is set up and ready for staff to record their time and expenses via BillQuick Desktop or Web Suite. This includes security permissions so the right people can access the right capabilities to fulfill their responsibilities.
9. Begin Time & Expense Tracking
After optimization and training is completed, we will deploy BillQuick, Web Suite and other modules to your staff and managers. They will start entering time and expenses.
10. First Billing Process
The BillQuick Promise Package goes beyond training. For your first billing, a BillQuick Certified Trainer assists your staff as they do billing. The Trainer works with your billing staff to ensure they understand the process and implement best practices.
11. Post Implementation Follow-Up
The Deployment Manager and other BQE resources follow up weekly during the month following the first billing. We help you overcome last minute challenges and ensure BillQuick is doing well in your company.
12. Final Sign-Off
When all implementation steps have been achieved, only then do you sign off on the Promise Package. We want your signature and comments.
What should I do?
The new BillQuick Promise Package is available immediately. To discuss your situation, contact your BillQuick Account Rep.
In the U.S. and Canada, call (888) 245-5669 or click here to learn more.
In Australia, call 1300-245-5669 or click here to learn more.
In the United Kingdom and Europe, call +44 (0)20 3286 7767 or click here to learn more.
Subscribe via
Email