Emotional intelligence is the ability to relate and empathize with emotions in others. While traditional attitudes in business have preferred to closet most emotions except a prescribed few business-related qualities like drive, ambition, and single-mindedness, 21st century attitudes assert that emotional intelligence in business isn’t just important, it may be essential for success.
21st Century Work Ethics
Collaboration is one of the major tenets of business in the 21st century. Saying it’s important, however, doesn’t help businesses achieve it in practice. One reason collaboration is so important is because business is becoming increasingly global. Offices spread across nations are learning to work together as a result of new partnerships and relationships with new companies. The gel that helps support collaboration in this century isn’t single-mindedness or even an aggressive business drive. Instead, it’s things like emotional intelligence that increasingly allow people to work together—and work together well.
Management and Emotional Intelligence
When management is not emotionally intelligent, business owners see high turnover rates. Workers, whether new to the business or veterans, simply work better when they are with emotionally intelligent people. A lack of understanding leads to conflict and, in some cases, weekly or even daily conflict. A manager that can’t relate to others isn’t likely to have the emotional tools required to build and manage teams. People without emotional intelligence may be quite intelligent otherwise and almost certainly are when they land supervisory positions; however, becoming a boss does not mean they have the right skills to be a leader in this 21st century business climate.
Why Do Managers Need to be Emotionally Intelligent?
One of the main reasons to have a team of emotionally intelligent managers is because then business is likely to be better. According to Computer Weekly, “The world's most effective leaders are alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence quotient or ‘EQ’ for short.” The article goes on to explain, “Psychologist David McClelland did some thorough leadership research that found that executives with higher EQ outperformed their annual revenue targets by 15-20%, and that 87% of the executives rated highly on EQ came in the top 33% of performance-related bonuses.”
Some Traits of Emotionally Intelligent Managers
When considering promoting someone to management, look for applicants who boast rewarding relationships with other people, cope well with pressure, and lead by example. The Harvard Business Review asserts that emotional intelligence is “firm, but not rigid,” implying that some people may get better at it if it becomes a priority. On the other hand, when you make it a point to hire and promote employees with emotional intelligence, you’re more likely to achieve both the work climate and success you want for your 21st century business.
What do you think? On the flip side, what are some traits you've encountered of emotionally
idiotic unintelligent managers?
About the Author: Shafat Qazi, founder and CEO of BQE Software, is an engineer-turned-entrepreneur who created the most awarded time billing software ever, BillQuick, while still in college. He set out to make time tracking, billing and project management easier for engineers as well as all service professionals, and still continues to work hands-on perfecting its products, like BQE Core.