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Why is 24/7 Technical Support Important?

Why is 24/7 Technical Support Important?

Have there been times when you are sitting in front of your computer, trying to get something to work, and the program doesn’t cooperate? Your frustration has probably made your blood pressure go up, and you may even have ended up cursing at your screen. Then, you have to search for help or go through notes to figure out what to do.

I have been there more times than I care to remember. Wouldn’t it be nicer to just pick up the phone and ask the question, or write a quick email explaining the problem and get a prompt reply so you can get back to the business at hand?

That’s the value of customer support.

The Importance of 24/7 Technical Support

With businesses expanding globally, users are working in different time zones, in different countries, on different internet services, etc. They’re also working from home, in the office, on the road, or via mobile devices. So getting technical support when you need it has become a necessity.

Customer Support can make or break a company.

No matter the business, having the ability to help your customers when they need it, can make a difference in their overall experience with your products, services, and company. Customer satisfaction is a key benefit of technical support. It shows your customers that support services are available, helping your customers feel important. They know that—at any time—they can get help for a problem, get a question answered, or get clarification about a function.

Customer support also helps your company know what is working and what isn’t. This means you can get issues attended to more quickly.

This is especially true for businesses that have products or services that are offered globally and/or accessible throughout the day and night. As our world has been experiencing and dealing with the pandemic, many people have been working from home, and so technical support has become even more important.

24/7 Customer Support from BQE

BQE software offers technical support 24 hours a day, 7 days a week. As other companies are shutting down their support channels, BQE has remained open, active, and busy helping customers.

In addition to providing technical support, BQE helps customers through training, consultation, and customization requests.

When a customer calls into the BQE support line, their call will be directed to the appropriate technical support team of engineers waiting to help. Or customers can send emails to the BQE Support Department to ask for assistance on a product, functions, clarification, or to answer a question. For customers who don’t want to wait on the phone but still want to talk to someone, they can request that support call them back.

The BQE technical support team is available to not only talk to users, but also remote into the customer’s computer to demonstrate real-time solutions, recommendations, and learning experiences. The saying, “a picture is worth a thousand words,” is very true for the support team as well as our customers. By using a quick remote connection to a user’s computer screen, the technical support engineer can see the screen, and most likely, see the issue without further explanation and frustration on the user end.

BQE Technical Support Is Ready to Help You

BQE support engineers are trained on all BQE products and have several areas of expertise. They also have a deep understanding of the integration of 3rd party programs.

There is an exceptional level of communication between engineers, development and programming departments, as well as training and management. When issues are reported, we are committed to resolving the issues, problems, and hurdles as fast as possible.

BQE Software is a global company with solutions for businesses of all types. So, next time you find yourself in a predicament when using your program, don’t get that blood pressure going. Instead, remember that BQE support is available 24 hours a day, 7 days a week.

Let our technical support team be your guide to a better experience using BQE so you can get back to work.

Power of Core
The Author

Denise Karp

Denise Karp is Senior Support Engineer at BQE Software. She has over 25 years of experience in computer training and support for various industries. Denise got her degree in Design at Northwestern University but later went back to pursue a double degree in Psychology and Business Management from Elmhurst University so she can work effectively with people. In her spare time she spends time reading, cooking, decorating her home, or hanging out with her husband George, her two adult children Danielle and Michael and her mini Goldendoodle puppy Jolie.

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